Shipping and returns policy

Shipping and Returns Policy

At firemistaromatic.com , we strive to provide you with a satisfying shopping experience. Below we provide you with all the information regarding our shipping and returns so that you are informed before making your purchase.

Shipping Policy

1. Manipulation Times

  • Once your order is received, our team will process and prepare your purchase within a period of 3 to 4 business days .
  • During this time, your order will be packaged and ready for shipping.

2. Shipping Times

  • Domestic Shipping : Orders will be delivered within a period of 10 to 15 business days once sent.
  • International Shipping : Delivery of international orders may take between 15 and 20 business days , depending on the destination country.

3. Order Tracking

  • Once your order has been dispatched, you will receive a tracking number so you can monitor its status at all times.

4. Additional Information

  • Shipping times are estimates and may vary due to factors beyond our control, such as local postal service or customs.
  • firemistaromatic.com is not responsible for delays caused by courier services or customs processes.

Return policy

1. Return Conditions

At firemistaromatic.com , we accept returns under the following conditions:

  • Products must be returned in their original condition, unused, with all tags and in their original packaging.
  • You have a deadline of 30 days from receipt of the order to request a return.
  • Promotional or discounted items are not eligible for return unless they are defective.

2. Return Process

  • To initiate a return, please contact our customer service team at Hello @firemistaromatic.com indicating your order number and the reason for the return.
  • Once your request is approved, you will receive detailed instructions on how to proceed with the return shipment.

3. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer, unless the reason for the return is due to an error by firemistaromatic.com or for defective products.

4. Refunds

  • Once we receive and verify the status of the returned products, we will process the refund through the same payment method used in the purchase.
  • Refunds may take between 7 and 10 business days to be reflected in your account, depending on your payment provider.

Defective or Incorrect Items

If you receive a defective or incorrect product, please contact us immediately at Hello @firemistaromatic.com . We ask that you provide photographs of the defective or incorrect item, along with the order number. We will take care of fixing it quickly at no additional cost to you.

Contact

If you have any additional questions about our shipping or returns policy, please feel free to write to us at  Hello @firemistaromatic.com .